FAQ
Maintenance
We ensure that all appliances are working, the unit is thoroughly cleaned, and everything is complete before you move in.
Yes, we have on-site maintenance to assist with any issues.
You can submit a service request through the portal or contact the office directly for assistance.
We address maintenance issues as quickly as possible to ensure your comfort.
No, you do not have to be present, but we do require permission to enter the unit.
If you are locked out, you must provide identification. After hours, a locksmith will need to be contacted for assistance.
Yes, you are allowed to decorate, but any changes must be reversible before you move out to avoid penalties.
Amenities
Our community offers in-unit washer and dryers, a pool and spa, and a pet park for your convenience.
The pool and deck areas are available for use daily from 9:00 a.m. to 9:00 p.m.
Yes, parking is available for residents.
Washer and dryer units are located in the hallway closet of each apartment.
Yes, we are a pet-friendly community.
There is a $450 security deposit and a $50 monthly pet rent.
Yes, there are some weight and breed restrictions for pets.
Yes, we have a pet park available for residents and their pets.
Each unit comes with a refrigerator, dishwasher, gas stove, and washer/dryer.
No, we do not offer furnished apartments.
Yes, we offer leases ranging from 6 to 12 months.
Yes, corporate leases are available.
Unfortunately, we do not accept packages for residents at the leasing office.
Administration
No, taking a tour is free of charge.
You are welcome to walk in, though appointments are encouraged. Book your tour today!
We are available Tuesday through Friday from 9:00 a.m. to 5:00 p.m.
You can apply online through our website or the RentCafe portal. Visit our Floor Plans page for availability.
Application processing typically takes up to 72 hours.
The move-in costs depend on your specific move-in date and unit availability.
You can pay rent using WIPS, Checkscan, debit/credit cards, or through the Flex program.
Rent can be paid easily through the RentCafe portal.
There is a monthly damage waiver fee.
No, renter's insurance is not required, but you will need to pay a property damage waiver fee.
Utilities are not included in the rent, but we will transfer water, trash, and sewer utilities to your name.
You will need to set up your own electricity, internet, and cable services. Water, trash, and sewer will be transferred to you.
You can choose from Spectrum, AT&T, or any provider available in the area.
Yes, we offer a referral bonus.
Residents are responsible for their guests and must ensure they comply with community rules.
We typically offer the best rates for longer-term leases.
No, subletting is not allowed.
If you break your lease, you will need to pay a buy-out fee and any concessions that were provided at move-in.
Location
Yes, public transportation is available nearby.
We are located near universities, hospitals, restaurants, and shopping centers.
We are in the Redlands School District.
The nearest dog park, Redlands Dog Park, is approximately 1.6 miles away.
Yes, there are bike trails located nearby.
Residents commonly shop at Mountain Grove Plaza, Stater Bros., Walmart, and Target.
Landmark Coffee Roasters is located about 0.9 miles from the property.
Directions
From I-10 W, exit Cypress Ave. and continue straight, turning right onto Citrus Ave., then left onto Cook St. Alternatively, from I-10 E, exit University St., turn left, then turn right onto Central Ave., and left onto Cook Street.
The nearest cross streets are Cook St. and Central Ave.
Didn't find an answer?
Our team is always ready to answer your questions.